Desktop Support Technician

Description:

This healthcare client is looking to augment their full time staff with a contractors due to being short staffed and needing coverage because of a contractor converting to full time and high demand as it relates to their work load. They are constantly growing and expanding therefore there is a lot of project based work such as builds and deployments, and cleanup work. They also need to cover day to day support such as rounding, troubleshooting end user issues, or day to day support.

The ideal candidate will be eager to learn, energetic, and possess a go getter attitude. **Attitude and customer service are very important in this environment. They will be troubleshooting and closing tickets in Hospital setting. Need to be flexible if they are asked to go to another location) Therefore they will need to provide white glove assistance to Doctors, Nurses, Managers, and Hospital staff.

The candidates will be required to deploy and support desktops, thin clients, workstations, and multi functional printers in clinical areas. Will also respond to customer requests to resolve their issues in person or remotely, via phone and email. Manage user accounts and permissions in AD. Experience required working with patch panels and resolving network issues such as IP conflicts, mapping network drives and printers.

**This role will be a 6 month rolling contract and get extended in 6 month increments. There are two positions open (same role) and one will sit onsite 5 days a week in New London, CT and the other will sit onsite 5 days a week in Bridgeport, CT.

Skills:

Windows, Active Directory, PC Support, Desktop, Office, Desktop, Support

Additional Skills & Qualifications:

Strong documentation and customer service skills.

Experience Level:

Intermediate Level

Benefits Info:

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available may include the following: 

Medical, dental& vision 

Critical Illness, Accident, and Hospital 

401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

Short and long-term disability 

Health Spending Account (HSA) 

Transportation benefits 

Employee Assistance Program 

Time Off/Leave (PTO, Vacation or Sick Leave)