Patient Service Coordinator

One of the largest medical groups in the state of Connecticut is looking to add a Patient Service Coordinator to their office in Thomaston, CT! The Patient Service Coordinator is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience.

Responsibilities:

• Warmly greets and registers arriving patients.

• Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter.

• Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit.

• Reviews daily report of appointment confirmations to ensure accurate schedule and appropriate communications with patients.

• Collects co-payments and office charges as needed and explains office payment billing policies to patients.

• Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day.

Additional Details:

Shift: Mon/Tues/Wed/Fri 8:30am-5:00pm, Thurs 9:30am-6:00pm

Qualifications:

• High school diploma or equivalent preferred

• 1-2 years or more in a medical office or similar environment

• Epic experience preferred.

• Basic working knowledge of medical terminology.

• Ability to travel independently to satellite offices with or without advanced notice.(Torrington location)

• Strong working knowledge of insurance requirements.