Customer Support Representative

Job Description

Join a dynamic team where you will provide essential back-office support, primarily focused on invoicing, Excel, and email communication. You will report to the CSR Manager and handle up to 90 inbound calls a day, addressing inquiries from both commercial and residential customers.

Key responsibilities include: answering phones, responding to customer requests, researching billing issues, and following up on unresolved inquiries. You will project a professional company image through phone interactions and take an active role in improving workplace safety and health.

Qualifications:

• High-quality communication skills (excellent verbal and written)
• Excellent typing and data entry proficiency
• Working knowledge of Excel, Word, and Outlook
• Ability to multitask
• Detail-oriented
• Highly organized
• Ability to learn customer service software
• 1+ year of office or customer service experience
• Bilingual (Spanish/English) is preferred

Work Type:

• This is a fully on-site position in Enfield, Connecticut (Monday - Friday). One work day on Saturday per month
• This position is as a 6 month contract to hire