Deskside Support Specialist

Job Duties:

• Incidents – Software break/fix

• Installation of software, machine upgrades, etc.

• PC Refresh

• Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers, label printers, signature pads, Dragon dictation microphones, and RFID readers

• Basic experience with Active Directory

• Experience with Windows 10 and Microsoft Office

• Experience with Deskside support in a hospital environment a plus

• Experience with ServiceNow- PREFERRED NOT REQUIRED

• Experience with LogMeIn

• Ticketing System is ServiceNow

• Tech walk-up bar at staffed locations

Top Skills Details

1. Minimum 3 years of Windows 10 Desktop Support experience in a corporate environment.

2. Minimum 3 years of End user client

-LAN/Networking support in a corporate environment

3. Customer Service Experience

4. Must complete medical compliance

Additional Information

Job duties include refresh work, resolve incidents, requests, etc.

Good Communication and technical skills