Remote Customer Service Representative

Description:

-Deliver the highest level of customer service experience

-Answer customer calls

- Reset Passwords

- Assist with creating accounts

- Uploading documents

- Answering general questions

-Engage with customers over the phone and reply to online chat inquiries

-Help customers manage their accounts

-Verify eligibility for coverages/review healthcare options etc.

Be an expert on the company, product, and policies

-Display flexibility and willingness to accept constantly changing project/program updates

-Demonstrate corporate values on a consistent basis

-Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams

-Adhere to regulated guidelines for communications via all channels

-Interpret and follow defined procedures and policies

Administrative Duties

-Input customer information into a database

-Various administrative duties as assigned

Additional Skills & Qualifications:

- Must be able to provide their own computer/laptop with working camera for the first 3 weeks of training.

- After, customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail/food service background

- High level food service/retail background required. RECENT work history - no large gaps in their tenure or recent history.

- Must have high speed reliable Internet (35mbps Download speed or better)

- Must score at least 70 on Internet Basics Assessment

- Must not have any requested time off including Doctor Appointments during the 3 weeks of training.

- Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)

Bilingual in Spanish pay rate is $15.50/hr.

Disqualifiers:

• Unable to demonstrate understanding of a workflow process

• Unable to provide well-rounded responses to specific questions/ short answers

• In conversation, demonstrates the inability to understand and follow policy and procedures

• In conversation, demonstrates lack of productivity, professionalism, or interest in being helpful to others

o   Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave) 

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