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Senior Representative, Customer Service - Skilled

Actalent

Posted Wednesday, July 2, 2025

Posting ID: JP-005388069

Weston, FL
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Actalent is Hiring a Team of Biomedical Technicians // First Shift

Job Description

The Senior Representative will be a highly proficient and quality-focused producer of Pre-Operative Plans, concentrating on their individual production efforts to meet team and department production targets.


Responsibilities

  • Create cases to be completed using a proprietary case management system.
  • Review CT Scans for conformity to Mako Surgical protocol.
  • Segment CT Scans using specialized software to create 3D Anatomical Bone Models for use in Robotic Surgery.
  • Create Pre-Operative Surgical Plans using the previously created Digital Bone Models for robotically assisted Total Hip and Total Knee Replacement.
  • Review CT segmentations and Surgical Plans for accuracy of anatomical landmark selection, and implant sizing and positioning.
  • Upload completed Pre-plans to field-based personnel.
  • Document all activities according to prescribed methods and procedures.
  • Follow work instructions exactly to deliver consistent output.

Essential Skills

  • Background in Biology or Biomedical Science.
  • Proficiency in medical terminology.
  • Strong data entry skills.

Additional Skills & Qualifications

  • High School Diploma or equivalent.
  • Minimum of 2 years’ work experience required, or equivalent education such as an Associate's Degree or above.
  • Proficiency in Microsoft Office Suite.
  • Experience in Salesforce or Materialize MIMICS.
  • Knowledge of Adobe Photoshop is considered a plus.
  • Certifications or related experience in Radiology (CT, X-Ray, MRI).
  • Certification in Nursing or related field.
  • Completion of college-level anatomy courses.
  • Demonstrated customer service orientation.
  • Strong interpersonal and communication skills.
  • Efficient work methods and ability to handle multiple tasks in a fast-paced environment.
  • Proficiency in English (speaking and reading).
  • Ability to view and distinguish between a variety of colors on a computer screen.
  • Visual acuity of 20/20 vision with or without the aid of an assistive device (i.e., prescription glasses or contacts).

Work Environment

This position requires onsite work with high demand for overtime, though infrequent, with potential for over 55-hour weeks. Core hours are 7am to 3:30pm, Monday through Friday. This is not a remote position.

Compensation:$28

Contact Information

Email: cmercado@actalentservices.com

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Hybrid
Communication
Customer Service
English Language
Medical Prescription
Data Entry
Microsoft Office
Case Management
Salesforce
Adobe Photoshop
Biology
Anatomy
Magnetic Resonance Imaging
Radiology
X-Ray Computed Tomography

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