Inbound Call Center Representative | Hybrid

Inbound Call Center Representative (Hybrid)

Aston Carter is searching for call center / customer service representatives in Daytona Beach, FL!

Compensation & Schedule

Starting Pay | $17.00 per hour

Training | 3 - 4 weeks onsite (9:00 AM - 6:30 PM) Monday - Friday (Paid)

Shift | 11:30 AM - 8:00 PM, Monday - Friday (Hybrid 2 days in office / 3 days remote)

Role Highlights

Industry | Call Center & Customer Service

Employment Type | Contract-to-Hire

Location | Daytona Beach, FL – Candidates must live within 30 minutes of location

Role Benefits

• Hybrid schedule after training! (All equipment provided)
• Benefits available on the first day and frequent company events for employees
• 401k matching after contract period!
• Growth opportunity

A Day in the Role

• This person will be handling about 50-80 inbound calls per day, sometimes outbound depending on the situation.
• They will be responsible for handling inbound calls pertaining to homeowners’ insurance questions.
• They will receive questions from borrowers, insurance agents and financial institutions.
• When they are not taking calls on the insurance line, they will be taking calls on the mortgage lines. (The candidates will be cross trained to handle all calls eventually)

Role Requirements

• Must have 6 months to 1+ year of customer service (retail, healthcare, business)
• Must have at least a high school diploma or GED
• Microsoft Words, Outlook, Excel proficiency
• Problem solver
• Comfortable handling de-escalations
• Ability to multitask and prioritize when it comes to multiple complex projects or queues 

Next Steps

• The Aston Carter recruiting team will reach out to you to discuss next steps within 10 business days