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Tech Support IV

TEKsystems

06/07/2021

Posting ID: JP-002153513

Full Time
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Description:

Production / Technical Support IV

Client-facing Level 2 non-trading technology support role. This role involves troubleshooting of Microsoft operating systems, applications, and proprietary systems. The resource is expected to have excellent technical skills in Windows OS platform, be flexible with working hours and have excellent verbal and written skills. Responsibilities include but not limited to end to end resolution of incidents within the ITSM framework, assisting with software deployment, provisioning hardware requests, assisting in maintaining the fluid assignment of incidents in the ticket management queue. The resource is expected to be able to interface with key Business partners and liaisons to build business relationships and to assess the business’ technology requirements. The resource should be comfortable working under minimal supervision, with general guidance from more seasoned consultants or managers. Position needs to be organized and detailed, with strong follow-up skills. Takes ownership for managing risk during all job activities.

Other responsibilities include:

Supports and executes the day to day restoration of escalated application incidents within agreed SLA.

Software deployment via remote console when needed.

Drafts and maintains procedures and documentation for application support knowledge management.

Facilitates the resolution of both reactive and proactive problems throughout the service lifecycle.

Key Skills and Experience

Excellent knowledge using and troubleshooting Windows Operating System, Microsoft Office Suite, Internet, GPO, printer, core applications & networks.

Experience supporting banking environment preferred; however, not required.

Excellent written and verbal communication skills, and able to communicate technical issues to non-technical audiences.

Strong communicator with excellent people skills.

Able to manage multiple issues simultaneously.

Operates well in a fast paced environment.

Solid hardware and software troubleshooting/resolution skills.

Knowledge of mobility products (iPhone/Android) a plus.

Ability to work well alone or in a team environment.

Experience with Remedy, Maximo or other ticketing systems preferred.

Minimum 3-5 years Desktop Support Experience.

Bachelor's degree preferred.

Must be flexible with working hours between 7am-6pm (local time).

Candidates should have large scale enterprise support experience (500+ users)

Skills:

Windows 10, Iphone, Android, Remedy

Top Skills Details:

Windows 10

Additional Skills & Qualifications:

Software deployment via remote console when needed.

The resource is expected to be able to interface with key Business partners and liaisons to build business relationships and to assess the business’ technology requirements

Experience Level:

Expert Level

***Please contact me directly at (904) 755-4454 for additional information***

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Shaneka Fowler

Phone: +19042232036

Email: shfowler@teksystems.com

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