Check Fraud Specialist Level I

Aston Carter is currently seeking qualified candidates interested in a Fraud Specialist position in Pensacola, FL.

Basic Purpose:

To identify, review, and investigate fraud activity, claims/cases, and risk exposures from various delivery channels. Review transactional activities, and internal/external inquiries, perform investigations to protect its members’ financials and assets, and control and mitigate potential fraud loss. Ensure adherence to applicable federal and state laws, rules, and regulations. Work is performed under close supervision.

Description:

·       Investigate various types of transactions/activities/cases (e.g., ID Theft and Synthetic ID, Check Fraud, Account Takeover fraud) including reported or alleged loss of assets from various business channels 

·       Respond to inquiries using various communication venues (including inbound telephone calls) to provide an explanation for the action taken in response to a specific alert or case

·       Communicate with internal and external customers on fraud and security issues, problem resolution, account information, and investigations

·       Collect evidence and related documentation via available systems and methods; ensure the chain of evidence/documentation is maintained in accordance with federal and state laws, rules, regulations, and Navy Federal’s policies and procedures

·       Review data gathered to substantiate/disqualify a loss claim or charge off, and escalate as needed Research public record databases to identify, analyze, and verify information related to primary investigations, validation reviews, discrepancies associated with the information provided, and assess potential fraud risk

Requirements:

Experienced in Microsoft suite

Professional written and verbal communication skills

Quick data entry skills

Schedule:

Full-time- 8 am - 4:30 pm Monday- Friday