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Work From Home Customer Service Representative - 16.50/hour



Posting ID: JP-002178200

Full Time
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Title: Customer Service Representative

Pay: 16.50/hour

*Must have your own laptop/computer (No Chromebook)


  • 2-3 years of call center experience
  • Healthcare experience preferred
  • Lifetime background check
  • 7- panel drug test
  • Own computer- Windows (no Chromebooks)
  • Own Headset- USB plug in

Training: 3-4 weeks from 9:00 am - 5:00 pm

Schedule: will align you to a schedule anywhere from 8:00am - 8:00 pm (8 hours a day / Mon - Fri)


  • Handle inbound and outbound calls, including the processing and upkeep of pharmacy orders and handling of order inquiries and issues
  • Reach out to all new patients and introduce them to services and products via telephone
  • Respond to incoming calls and answer any related questions
  • Maintain patient census and reach out to patients prior to them needing their medications
  • Ascertain from the patient all of their supply needs and review medication inventory
  • Offer any additional support or assistance, such as consultations with pharmacists and classes
  • Maintain statements and inform patients of co-pays and past due amounts
  • Process payments in the form of credit card transactions
  • Schedule delivery of medication after all patient needs are addressed
  • Document all related communications with pharmacy personnel, patients, physicians, nursing agencies and other related individuals
  • Provide technical support to physicians, nurses, and patients
  • Assist and maintain all related pharmacy records (prescription logs, care plans, medication profiles, and any other related files) as determined by the pharmacist
  • Perform various related tasks as determined by management or the State Board of Pharmacy or Joint Commission

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Xavier Lopez

Phone: +14806653648


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