Patient Service Representative

• Obtains current patient information from established and new patients.
• Accurately enters/updates patient information in the scheduling system.
• Identifies payer source, and verifies insurance eligibility.
• Assists patients with the completion of paperwork when necessary.
• Reviews the Scheduling System for needed updated demographics and consent forms.
• Schedules appointments. Identifies patients by date of birth and name in the computer system. Creates new account if patient is not in the system.
• Schedules and reschedules appointments as needed.
• Routinely demonstrates superior customer service skills.
• Answers telephone in a timely and polite manner, preferably within three rings. Communicates with customers in a courteous, professional, cooperative and mature manner.
• Accurately takes messages and conveys information to the recipient.
• Transfers call to physicians and nurses when medically indicated. Protects/observes patient confidentiality per policies and procedures.
• Accurately imports registration documents into patients electronic health record. Need to make sure they are obtaining current patient information - will have to identify if there is insurance eligibility, update consent forms and demographics, schedule new appointments or create profiles for new patients.

Additional Skills & Qualifications:

• 1 year fast paced customer service experience
• Minimum of 6 months experience with Microsoft Word/Excel and/or Google Sheets/Docs is required.
• High speed DSL, fiber, or cable internet service is required for our remote workforce
• Minimum internet connection download speed of 20 mbps and upload speeds of at least 10 mbps; wired connection is strongly preferred.
• Must be able to type a min of 20 WPM