ServiceNow Engagement Lead - Tampa, Florida | CareerCircle
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ServiceNow Engagement Lead



Posting ID: JP-002666222

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Tampa, Florida
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Our client is looking for a ServiceNow Engagement Lead to help maintain and execute the ServiceNow Platform and act as the liaison between vendors and internal users. Roles and Responsibilities: Service Now Engagement Lead: • Manage MSP (managed service provider) • Lead upgrade and platform maintenance planning and execution • Manage instance security • Coordinate and collaborate for governance activities • Coordinate and collaborate with product owners • Document and assist with development of process and policy • implementation and support experience with ServiceNow ITSM application suite • Experience working with implementing and supporting the following ServiceNow platform features/functions including: o CMDB o Service Catalog o Service Portal o Workflows o Knowledge o Roles/permissions • 3+ years experience supporting the implementation, administration, ServiceNow ITSM application suite. • Work closely with IT and Business teams to develop and enhance ServiceNow capabilities • Work independently on tactical enterprise projects, but also collaborate with peers to develop real time solutions • Work as ServiceNow Business Analyst in estimating, implementing and enhancing ServiceNow platform and modules per business requirements. Administration of ServiceNow platform • Ability to write clear, concise and documentation, like requirements, system architecture design, use case diagrams • Thorough understanding of ITIL/ITSM processes • Utilize strong communication skills (verbal, written, quick thinking, collaborative, open-mindedness, motivational, and team building) and ability to collaborate effectively across the team and the organization Preferred • ITIL Foundations Certification


servicenow, troubleshooting, itil service management, itsm, implementation, support

Additional Skills & Qualifications:


Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072


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