Service Desk Analyst
Posting ID: JP-002146180
Providing IT technical support via phone or chat.
Learn new support technology as required
Perform administrative tasks related to time keeping and misc tasks
Develops a strong understanding of the business and can relate problems to business impacts.
Understands how to triage and prioritize issues and will escalate problems to management.
Maintains a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.
Responds to alerts or emergency issues within 15 minutes during normal business hours and when on-call.
Processes and handles requests and orders for computer equipment throughout the lifecycle of the equipment.
Performs other duties as assigned.
Help desk, Support, Service desk, Troubleshooting, Phone support, active directory, o365, support desk, citrix, windows 10
Top Skills Details:
Help desk,Support,Service desk,Troubleshooting,Phone support
Additional Skills & Qualifications:
Customer Service is key for success in this role. The ideal candidate would demonstrate interpersonal/verbal communication skills. Has to be personable and articulate over the phone!
This role is 100% remote
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Jean Chambers
Phone: (410) 579-3072