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Junior Computer User Support Specialist

TEKsystems

06/04/2021

Posting ID: JP-002145881

Full Time
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Description:

This Client provides a full range of IT solutions supporting the Centers for Disease Control's 16,000 person workforce. The Information Technology Service Office (ITSO) provides an enterprise level service-desk aiding the leading national public health institute of the United States.

Candidates will provide customer support assistance in a Windows 7 and 10 environment. This position requires the ability to take incoming user calls over the telephone, email, and chat, and log calls in, and resolve them in a timely manner. Must be able to meet SLAs in a high volume environment. Must have solid MS application experience. Candidate will provide extensive support to remote customers utilizing Citrix and must be able to troubleshoot remote access problems effectively. Candidate will be responsible for some systems administration tasks utilizing Active Directory to include resetting passwords, and providing Moves, Adds, and Changes to users. Users are expected to take and close on average of 40 tickets in an 8 hour period.

• Skill Set

• Professional customer service skills with the proven ability translate technical findings based on experience.

• Provided 100% telephone support for local & remote customers using Windows 10/O365

• Familiar with a SLA environment.

• Experienced in fundamental troubleshooting with general networking & printer support knowledge.

• Support ability for MS Outlook, wireless troubleshooting, and connectivity problem solving skills.

• Knowledge & experience with support on desktops, laptops, & tablets.

• Knowledge of Android, iPhone or iOS device, Apple/Mac

• Software knowledge/experience with Active Directory, remote desktop, VPN, Internet Explorer, Adobe

• Desired knowledge in Citrix, Skype for business, MS Teams, Smart Card/CAT card support, SecurID, but not must have

Skills:

active directory, vpn, windows 10, office 2016, help desk, service desk, remote desktop, troubleshooting, Windows, Support

Top Skills Details:

active directory,vpn,windows 10,office 2016,help desk,service desk,remote desktop,troubleshooting

Additional Skills & Qualifications:

Skill Set

• Professional customer service skills with the proven ability translate technical findings based on experience.

• Provided 100% telephone support for local & remote customers using Windows 10/O365

• Familiar with a SLA environment.

• Experienced in fundamental troubleshooting with general networking & printer support knowledge.

• Support ability for MS Outlook, wireless troubleshooting, and connectivity problem solving skills.

• Knowledge & experience with support on desktops, laptops, & tablets.

• Knowledge of Android, iPhone or iOS device, Apple/Mac

• Software knowledge/experience with Active Directory, remote desktop, VPN, Internet Explorer, Adobe

• Desired knowledge in Citrix, Skype for business, MS Teams, Smart Card/CAT card support, SecurID, but not must have

• Proactive mindset - not just sitting around waiting for incoming calls, but actually going into the ticket queue and completing idle tickets (chats, voicemails, emails, etc.) • Presents as a business professional - on time, takes attendance seriously,

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072

Email: jchambers@careercircle.com

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