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Remote Customer Service Representative

Aston Carter

Posted Thursday, July 13, 2023

Posting ID: JP-003902093

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Atlanta, GA
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Stability- Flourish and grow in a direct placement opportunity

Competitive Benefits – Medical, Dental, Vision plans & 401(k)

Flexibility - Remote Work from home flexibility


-Deliver the highest level of customer service experience

-Answer customer calls

- Reset Passwords

- Assist with creating accounts

- Uploading documents

- Answering general questions

-Engage with customers over the phone and reply to online chat inquiries

-Help customers manage their accounts

-Verify eligibility for coverages/review healthcare options etc.

Problem Solve

-Find creative solutions to any, and all, consumer problems that arise

-Diagnose, assess, and resolve problems or issues in a timely manner

Be an expert on the company, product, and policies

-Display flexibility and willingness to accept constantly changing project/program updates

-Demonstrate corporate values on a consistent basis

-Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams

-Adhere to regulated guidelines for communications via all channels

-Interpret and follow defined procedures and policies

Administrative Duties

-Input customer information into a database

-Various administrative duties as assigned

Additional Skills & Qualifications:

- Must be able to provide their own computer/laptop with working camera for the first 3 weeks of training.

- After, customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail/food service experience

- High level food service/retail experience required. RECENT work history - no large gaps in their tenure or recent history.

- Must have high speed reliable Internet (35 Download speed or better)

- Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)

Bilingual in Spanish pay rate is $15.50/hr. (BILL RATES ARE STILL THE SAME)

Contact Information


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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