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Technical Warranty Service Representative

Aston Carter

Posted Monday, July 10, 2023

Posting ID: JP-003894568

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Savannah, GA
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Answer questions and address customer concerns and complaints regarding possible product deficiencies.

• Determine necessary measures to address warranty issues.

• Arrange field repairs.

• Work with Engineering, Manufacturing and Quality departments to review and analyze warranty issues.

• Communicate with Branch, Dealer, National Account and Independent Service Providers on a daily basis.

• Communicate with and maintain professional relationships with suppliers, supplier / customer investigators and customers on an as needed basis.

• Answer questions from branches, dealers, customers and independent service providers regarding warranty issues.

• Handle warranty problems and questions received by department.

• Partners with customers to address customer issues whether warranty or Customer Support.

Additional Skills & Qualifications:

• Experience: 1-3 years’ experience working in a similar warranty services position, or 5+ years of experience in a hands-on, technical troubleshooting position and at least 1 year of experience in a professional office position

• Skills: Strong mechanical aptitude.

• Ability to handle multiple tasks.

• Strong written & verbal communication skills.

Contact Information

Recruiter: Camilla States

Phone: (843) 746-5775


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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