Technical Warranty Service Representative

Description:

• Answer questions and address customer concerns and complaints regarding possible product deficiencies.

• Determine necessary measures to address warranty issues.

• Arrange field repairs.

• Work with Engineering, Manufacturing and Quality departments to review and analyze warranty issues.

• Communicate with Branch, Dealer, National Account and Independent Service Providers on a daily basis.

• Communicate with and maintain professional relationships with suppliers, supplier / customer investigators and customers on an as needed basis.

• Answer questions from branches, dealers, customers and independent service providers regarding warranty issues.

• Handle warranty problems and questions received by department.

• Partners with customers to address customer issues whether warranty or Customer Support.

Additional Skills & Qualifications:

• Experience: 1-3 years’ experience working in a similar warranty services position, or 5+ years of experience in a hands-on, technical troubleshooting position and at least 1 year of experience in a professional office position

• Skills: Strong mechanical aptitude.

• Ability to handle multiple tasks.

• Strong written & verbal communication skills.