Client Service Supervisor
Posting ID: JP-002665150
Summary: This position is responsible for all daily client service/sales efforts within the branch. Serve as the “lobby leader” overseeing the consistent delivery of superior client service. As the branch primary risk management leader, the CSS maintains the integrity of all branch operations. Performs complex client service duties and ensures a high level of efficiency. Leads/Manages assigned branch staff. Understands, communicates, and works to achieve the values, vision, and mission of the Bank Duties and Responsibilities: Understands and complies with requirements of all laws and regulations applicable to the position Work with the Branch Manager/Client Service Manager, and team to foster a consistent superior client service experience Participate in individual, and team, client retention, needs-based cross-selling of bank products/services, and expanding client relationships Work with Branch Manager/Client Service Manager to establish/achieve challenging sales/service goals for team members Conduct ongoing client service, security, and technical training in the branch Support the achievement of branch sales goals (i.e. coaching/motivating assigned staff in the sales/service of FFB and FFA products/services, selling/cross-selling bank products, organizing and participating in branch campaign activities, etc.) Balance operational controls and client needs in order to minimize risk to the Bank Assist with control of branch expenses Develop methods to streamline daily functions and improve branch productivity Perform self-audits as scheduled and submits results in a timely fashion Perform all technical functions accurately and in a timely manner to remain in compliance with regulatory standards Implement procedures in which compliance objectives are incorporated Schedule and reinforces individual and team training Perform periodic reviews to measure compliance knowledge and technical application In partnership with Branch Manager/Client Service Manager, manage assigned branch employees (i.e. selection, training, coaching, performance review, work allocation, etc.) Oversee and administer branch personnel issues for their direct reports Responsible for the branch in the manager's absence. i.e. outside appointments, PTO, vacancies, etc. Secure, maintain Notary commission and serves as one of the branch Notaries Perform other duties as assigned
supervisory skills, banking, operations management, accounting, finance
Top Skills Details:
supervisory skills,banking,operations management
Additional Skills & Qualifications:
Education and/or Experience: High School diploma or equivalent required; Associate/Bachelor Degree preferred Minimum of 3 to 5 years of related experience Minimum of 1 to 2 years of experience supervising branch sales, service, and operations Skills: Excellent command of the English language, both written and verbal, and the ability to effectively communicate with all levels within the organization and out in the community General Mathematics and Accounting Must be able to assess any given situation, make decisions and bring to a successful resolution Must be experienced in, effective use of one or more core banking deposit and new account software Must have satisfactory working knowledge and proficiency with Word, Excel, Outlook PowerPoint, etc.
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email email@example.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Recruiter: Tam Le