Digital Consultant

Digital Consultant – Online & Mobile Banking Support

• Location: Honolulu, HI 96813
• Contract: 6 months
• Pay: $20–$25/hour

Job Overview:

We are seeking a Digital Consultant to provide exceptional phone and chat support for a financial institution’s online and mobile banking platforms. This role focuses on assisting customers with technical issues, product navigation, and digital service utilization.

Key Responsibilities:

• Deliver high-quality customer service via phone and chat
• Troubleshoot login issues, password resets, and transaction errors
• Guide users through online registration and mobile app setup
• Provide accurate information on digital banking products and services
• Escalate complex issues in accordance with department procedures
• Support off-phone tasks such as manual enrollments, auditing, and follow-ups

Areas of Support Include:

• Core system conversion inquiries
• Access authentication and security issues
• eStatements, internal transfers, mobile app support
• Billing research and digital service troubleshooting

Qualifications:

• Experience in customer service
• Tech-savvy with proficient computer skills
• Excellent verbal and written communication
• Comfortable navigating multiple systems and researching solutions
• Typing speed of at least 25 WPM
• Familiarity with general office equipment

Why You’ll Love This Role:

• Gain valuable experience in the financial services industry
• Work in a collaborative, team-oriented environment
• Build your technical and customer service skills in a growing digital space