Customer Service Representative - HIRING ASAP!!

Customer Service Representative (On-site)

📍 Location:  Newton, Iowa

💼 Workplace Type: On-site

💰 Pay Rate: $16/hr

📅 Contract Type: 4-month contract-to-hire

About the Role

Adapt is seeking a dedicated Customer Service Representative to join our team in Newton, Iowa. In this role, you’ll be the first point of contact for our customers, providing exceptional service and support across phone and email channels. You’ll handle inquiries, process orders, verify insurance, and ensure accurate documentation—all while working in a fast-paced, team-oriented environment.

Key Responsibilities

• Respond promptly to customer calls and emails in alignment with performance goals
• Provide accurate information about products, services, and retail locations
• Process orders and route calls to appropriate departments
• Follow up with customers as needed to ensure resolution
• Review and verify documentation for accuracy
• Conduct insurance verification to determine eligibility, coverage, and deductibles
• Obtain pre-authorizations and submit physician orders to insurance carriers
• Navigate multiple EMR systems to retrieve and enter documentation
• Communicate trends and issues with insurance carriers to management
• Contact patients when documentation is incomplete and offer solutions

Qualifications

Must-Have:

• 1+ year of customer service experience (retail or restaurant experience accepted)
• Proficiency in Microsoft Office

Preferred:

• Experience in a healthcare setting
• Familiarity with medical terminology
• Experience in inbound call handling
• CNA or nursing home experience is a plus

Work Schedule

• Standard shift: Monday–Friday, 8:00 AM – 5:00 PM
• Occasional shifts: 10:00 AM – 7:00 PM with some weekend availability

Why Join Us?

• Opportunity for full-time hire based on performance
• Career growth: Many of our managers started as CSRs
• Supportive and collaborative team environment

Ready to make a difference in customer care and grow your career? Apply now and become part of a team that values your contribution and promotes from within.