Customer Service Representative

Job Description

Responsibilities:

A. Maintain consistent and punctual attendance, ready to begin work at the start of your scheduled shift
B. Answer 8-10 incoming calls per hour, demonstrating professionalism and confidence
C. Verify customer identity and contact information upon receiving a call
D. Confirm and discuss the customer's medical supply needs
E. Verify that the customer's insurance will likely cover the necessary expenses
F. Ensure that applicable prescriptions are up to date and valid
G. Confirm the order details with the customer before processing
H. Locate the required medical supplies from our inventory and prepare them for shipment via computer
I. Transfer customer information to the proper internal department if additional order processing is required

Equipment:
. Oxygen, respiratory, and ventilation
. CPAP for helping you sleep well
. Hospital discharge and hospice equipment (beds, chairs, etc.

Additional Skills & Qualifications

High school diploma or equivalent
- Previous customer service or call center experience is a plus
- Knowledge of medical equipment and supplies preferred
- Excellent verbal and written communication skills
- Strong attention to detail and ability to multitask
- Familiarity with insurance policies and prescription verification
- Comfortable working in a fast-paced, team-oriented environment

Employee Value Proposition (EVP)

Has never had a layoff
Employee Value Proposition (EVP)
- Competitive salary
- Comprehensive benefits package (for full-time employees)
- Opportunities for growth and advancement within the company
- Supportive team and positive work environment

EMPLOYEE BENEFITS AFTER CONVERSION
A. Paid PTO – 14 days / year accrued over the year
B. Employee stock shares
C. Annual merit increases, bonuses.
D. Supervision and leadership opportunities – The Company is growing like crazy
E. Intercompany transfer opportunities after just 6 months with the potential to hybrid work from home (WFH)
F. 401(K), 50% contribution up to 3%
G. Medical, dental, and vision
H. Paid life insurance
I. Paid holidays
J. No cost telemedicine and mental health consultation

Work Environment

SHIFTS
Better than banking hours – M - F: 8:30am – 5:30pm.
After training, move to 9 AM - 6 PM
. Can be reasonably adjusted if requests meet business needs
. Overtime is optional when it is offered, your nights and weekends are always yours to enjoy

Large corporate headquarters, contact center setting with individual cubicles