Clinical Training Coordinator - Boise, Idaho | CareerCircle
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Clinical Training Coordinator

Aston Carter

12/14/2021

Posting ID: JP-002518662

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Boise, Idaho
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Description:

Responsible for administrative support to facilitate post-sales insulin pump training with patients provided by qualified clinical insulin pump trainers which include; Clinical Diabetes Sales Specialists (CDSS), contracted Pump Trainers (TPT), Contracted Centers (CC), or the patient’s Healthcare Provider (HCP). Maintains training records per patient trained by our client (CDSS, CC or TPT) in the Customer Relationship Management (CRM) software system.

• Acts as a liaison between CDSS, TPT, CC, HCP and Patient/Customer (as necessary) to initiate/coordinate pump training.

• Documents all activities concerning patients and trainers in CRM to maintain the most current information for enhanced communication throughout the organization.

• Assists CDSSs with requesting “Pump Start Orders” (dosing/settings) from the patient’s HCP and follows up with the HCP’s office to ensure completed form is received prior to training.

• Sends Training Referral (along with a copy of completed “Pump Start Orders”) to assigned TPT per CDSS request via confidential fax or encrypted email.

• Keeps records updated in the customer relationship management software (CRM) for all training related updates, including uploading all training documentation from the CDSS, TPT, or CC (via mail, email, or fax) into the correct Patient CRM record after it has been reviewed and confirmed that the documentation is complete.

• Audits training records that indicate the accomplishment of successful patient pump training and investigates reasons for unsuccessful accomplishment, and communicates this to the CDSS.

• Provides administrative support for the management of field pump trainers. (TPTs and CC)

o Maintains contract file of pump trainer consultant agreements and monitors expiration dates and re-training requirement dates.

o Communicates with CDSS to notify of retraining needs.

o Communicates with TPT to notify of credentialing needs.

o Receives training documentation & invoices from TPT/CC, audits documentation as required to initiate payment processing and monitors/tracks completed payments.

o Follows up with TPT/CC for clarification or corrections on training documents or invoices.

• Interacts with Area RCM and CDS for guidance on technical and training issues.

• Confirms completion of required training plan before assuming job responsibilities.

• Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.

• Other responsibilities as assigned.

Skills & Qualifications:

• Ability to relate effectively with patients/customers, CDSS/RCM/TPT teams, and health care professionals.

• Able to effectively share information regarding issues in written or verbal form and making recommendations in a clear and concise manner.

• Skilled at promoting team cooperation and a commitment to team success.

• Demonstrated ability to effectively prioritize and handle multiple priorities and complete assignments on time and with minimal errors.

• Proficient in Microsoft Office Suite and Internet with CRM software experience preferred.

2. Minimum certifications/educational level:

• High school diploma.

• Post-secondary school education preferred.

3. Minimum experience:

• 2 plus years’ administrative experience supporting multiple people, including field staff.

• HCP office experience with patient interface.

• Experience with high volume transactions.

• Prior Outlook calendar management.

• Experience handling confidential and sensitive information.

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Recruiter: Dennis Moxley

Phone: +18018444016

Email: dmoxley@astoncarter.com

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