Video & Collaboration Support Specialist

Description

We are seeking a dedicated Video & Collaboration Support Specialist to support the global video conferencing and collaboration environment, specifically for company executives. Our client is standardizing on Cisco and Microsoft technologies and requires individuals with strong critical thinking skills, an analytical mindset, and a passion for continuous learning.

Responsibilities:

• Deliver white glove support for executives and VPs.
• Provide L1/L2 troubleshooting support in an enterprise environment.
• Offer technical support and troubleshooting in helpdesk or desktop support roles.
• Manage setup and support of audio/visual/control solutions for executive meetings and events.
• Support conference room technology and troubleshoot user issues during conferencing meetings.
• Utilize collaboration tools such as MS Teams and Cisco WebEx.

Required Skills:

• Proficiency in MS Teams, AV, Conferencing Services, Unified Communications, Webex, Cisco, Telepresence, Video Conferencing, Microsoft Teams, Collaboration, and Jabber.

Top Skills:

• MS Teams
• AV
• Conferencing Services
• Unified Communications
• Webex
• Cisco
• Telepresence
• Video Conferencing
• Microsoft Teams
• Collaboration
• Jabber

Advanced Soft Skills:

• Exceptional Communication: Ability to convey complex technical information clearly and effectively to non-technical executives.
• Professionalism: Maintain a high level of professionalism in all interactions, demonstrating respect, discretion, and confidentiality.
• Problem-Solving: Quickly and efficiently resolve issues, often under pressure, while maintaining a calm and composed demeanor.
• Adaptability: Flexibility to adapt to changing priorities and manage multiple tasks simultaneously.
• Empathy: Understand and anticipate the needs of executives, providing personalized and attentive support.
• Diligence: Ensure all aspects of conferencing services are meticulously managed and executed.