Implementation Project Leader

Description and Requirements

Role Value Proposition

This position is responsible for the coordinated management of projects contributing to customer implementations in National Accounts for multi-product implementations. Responsible for providing leadership to the overall project and project team. Will work with customer units to develop project goals, objectives, and scope.

Key Responsibilities

• Manage multiple complex and multi-product customer implementations for National Account clients, along with internal projects and strategic initiatives
• Develop and maintain implementation documentation such as: the project charter, schedule, critical milestones, stakeholder identification, communication matrix, action log, lessons learned, etc.
• Track all aspects of initiatives such as scope, objectives, deliverables, scheduling, milestones, resourcing, interdependencies, and risk management
• Interface with all areas involved in initiatives, serving as the central point of contact around project management activities and building strong relationships with key players
• Facilitate regular status meetings to manage the program and project plan execution
• Establish and maintain strong partnerships with internal departments to ensure that implementations are delivered consistently, timely, and accurately
• Identify, track, escalate and resolve project issues appropriately and timely
• Prepare and present status reports/updates to executives
• Ensure adherence to compliance controls and quality standards
• Evaluate, recommend, and implement improvements to the project management process

Essential Business Experience and Technical Skills

Required:

• 5-7+ years of non-IT project management experience managing business and/or operational type projects
• Ability to manage multiple projects/initiatives with competing demands in a continuously changing environment.
• Strong facilitation skills and the ability to design effective meeting agendas, lead group decision making, resolve conflicts, etc.

Preferred:

• Proficient in MS Project & MS Office Suite (Word, Excel & PowerPoint)
• Proficient in applying PMO methodologies/tools associated with: Project Planning, Scoping, Scheduling, Communicating, Risk Analysis, Contingency Planning, etc.
• Excellent verbal and written communication skills and ability to effective influence and interact/collaborate with team members, partners, and senior management.

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.

The salary range for applicants for this position is 75,000 - 114,900.

Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!