Part-Time Customer Service Representative

Description:

➢ Prepare customer quotations.

➢ Enter sales orders received by email, fax or phone into ERP system. Obtain and verify all customers' names, addresses, shipping instructions and billing information, part numbers, and specifications of services to be purchased prior to entry.

➢ Send order acknowledgements to customers and communicate order status to customer from start to finish.

➢ Respond to requests: identifying discrepancies or problems related to customer purchase orders.

➢ Check status of orders and/or expedite orders on behalf of customer.

➢ Interface with other departments such as production or scheduling to provide answers to customers regarding order status, technical questions, etc.

➢ Track customer sales orders and provide proof of delivery to customers upon request.

➢ Enter and update information in customer management database.

➢ Handle customer complaints and complete all associated paperwork.

➢ Assist Regional Sales Manager (RSM) in answering customer inquiries, which includes supporting RSM from the office when they are working remotely.

➢ Answer customer service calls. Includes routing calls, screening calls, taking messages, taking orders, giving verbal quotes, answering technical questions, etc.

Skills & Qualifications:

➢ Minimum 2 years of inside sales and/or customer service experience.

➢ Proficient use of computer system, word processing and spreadsheet applications.

➢ Strong professional communication/correspondence skills.

➢ Excellent problem resolution and analytical skills along with being able to exercise independent decision making within established guidelines.

➢ Exceptional critical thinking skills.

➢ Work effectively in a team environment.

➢ High attention to detail and proven ability to work under pressure.

➢ Experience with industrial products helpful.

➢ Working knowledge of Goldmine and/or Made2Manage software a plus.

➢ Math skills for converting imperial/metric measurements and calculating prices accordingly.

Hours:

9:30am – 4:00pm (Monday, Tuesday, Thursday & Friday) and 10:00am - 4:00pm (Wednesday).