Customer Service Specialist

Description:

-Comfortable taking some phone calls (Inbound and outbound), including customer questions related to fueled cars. Communicate with customers via email, about 100 emails/day.

-Handles driver/fleet inquires and problems.

-Have a clear understanding of client specific needs.

-Use call tracking for all calls received.

-Analyze driver phone calls and watch for trends.

-Log all calls for metric purposes.

-Keep average talk time at 2.5 minutes or lower.

-Calls various oil companies when necessary.

Hours:

Monday-Friday 8am-5pm

Skills & Qualifications:

-Recent customer service experience within an office

-At least 6 months in a call center environment

-Experience answering a high volume of incoming phone calls and emails

-Strong communication and phone presence

-Computer and typing skills