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Customer Service Specialist

Aston Carter

Posted Tuesday, May 16, 2023

Posting ID: JP-003779544

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Des Plaines, IL
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-Comfortable taking some phone calls (Inbound and outbound), including customer questions related to fueled cars. Communicate with customers via email, about 100 emails/day.

-Handles driver/fleet inquires and problems.

-Have a clear understanding of client specific needs.

-Use call tracking for all calls received.

-Analyze driver phone calls and watch for trends.

-Log all calls for metric purposes.

-Keep average talk time at 2.5 minutes or lower.

-Calls various oil companies when necessary.


Monday-Friday 8am-5pm

Skills & Qualifications:

-Recent customer service experience within an office

-At least 6 months in a call center environment

-Experience answering a high volume of incoming phone calls and emails

-Strong communication and phone presence

-Computer and typing skills

Contact Information

Recruiter: Abigale Buckland

Phone: +13126012579


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