International Customer Service Representative

Description:

Responds to inquires received via e-mail and by telephone from established accounts and sales force relating to product and availability, shipping and general company information, as well as processes and coordinates all documents relating to international ordering and shipments. Must understand the many facets of international business to assure the highest level of service to our customers. • Receive and process all international orders for products • Coordinate international shipments • Identify and prepare necessary export documents for delivery, cooperating with distribution department, and making sure of completion of a timely and successful delivery • Resolve customer inquiries and complete all customer quote requests • Set up and maintain customer database with accurate updates • Understand and interpret terms and conditions, special pricing agreements, and customer contracts • Recommend additional or alternative products or shipment solutions to meet customer needs • Ensure customer satisfaction • Assist and support international department with marketing analysis, report writing, and travel arrangements • Coordinate International Trade Shows from the sign up to the set-up • Cooperate to the development of international marketing material, such as brochures, flyers, POP, monthly newsletter • Interact and cooperate with every level of the organization to ensure the highest level of service to our customers • Minimum international traveling • Other duties as assigned

Skills:

Customer service, order entry, email, Customer support, Call center, Office 365, microsoft office

Top Skills Details:

Customer service,order entry,email

Additional Skills & Qualifications:

Must Haves: - 3-5 years of international customer service experience - order entry of international customers - erp systems Nice Haves: - Microsoft Excel for tracking data and order entry - Professional Client Emailing Skills Soft skills: - Positive Thinker - Problem Solver - Ability to navigate complex situations. - People Person - Independent Operator - Customer Focused - Loves challenges - Phone skills - Self Motivated -Professional -Detail oriented - people person - positivity

Experience Level:

Entry Level