Pc Technical Support

Top Skills' DetailsTop Skills' Details

1. Hands on PC Support experience (3+ months)

2. Imaging experience (USB or tools like SCCM)

3. Windows 10 troubleshooting

Job Description:

Desktop Support Candidate to provide support for IT Warehouse and Deployment activities.

Experience in an IT/Technology related role (Service Desk, Desktop Support, Mobility, Hardware Fulfillment) preferred.

Candidate will be responsible for tickets assigned to them through ServiceNow ticket system.

Candidate will primarily be working on filling warehouse requests, checking in warehouse inventory, shipping hardware from requests submitted for IT hardware, hardware inventory and updating SAP for received and deployed IT hardware.

Candidate may be responsible equipment recovery, picking up computers, mobility, and peripheral equipment from onsite locations. Following-up with managers of offboarded employees to gather required information. Sending out boxes and return Fed-Ex Labels for remote users. Processing incoming return equipment and following all data retention practices.

Candidate may be responsible for computer peripheral deployments, setting up monitors, etc.

Candidate may be responsible for imaging computers.

Must possess a valid driver’s license.

6 month contract. If resource demonstrates ability and opportunities are available for long term staff augmentation, contract can be extended for up to 2 years.

Additional Skills & Qualifications:

Years of experience/education and/or certifications required:

• 2 years of Warehouse or Stockroom activities.

• 2 years experience with computer support.

What are the top 3-5 skills requirements should this person have?

• Must possess a valid driver’s license.

• Experience with MS Office 365 and associated applications.

• Familiarity with Incident Management Applications, (Service Now, Remedy, ITSM).

• Familiarity with SAP.

What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification?

• Associate Degree.

• Computer A+ certification.

Employee Value Proposition (EVP)

Our client is a leading global research based pharmaceutical company known for their #1 selling drug Humira. Also other drugs like Celexa and Lexapro. They also acquired Allergan in 2020 which expanded their portfolio to include cosmetic injectables like Botox and Juvederm.

Work Environment

Casual environment/warehouse setting.

Monday through Friday, 7:30a – 4p, some overtime may be available and the candidate would need to be flexible on the work schedule.

Business Drivers/Customer Impact

These teams support any onboarding/offboarding, break/fix, and PC Refresh projects within the company.

External Communities Job Description:

Opportunity to work for a global size company as a PC Tech working on their Tech Zone team.