ENTRY LEVEL Customer Service Representative - Bannockburn, Illinois | CareerCircle
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ENTRY LEVEL Customer Service Representative

Aston Carter

02/21/2022

Posting ID: JP-002658989

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Bannockburn, Illinois
Full Time
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Description:

-The role focuses on the delivery of customer satisfaction through accurate and timely completion of customer service requests. These requests are addressed via interaction with other operating departments and through the utilization of CARE (Web based Customer Relationship Management (CRM) Tool) and FleetWeb. Strong organizational skills and an ability to follow tasks through to completion are essential. Effective communication with peers and operating departments is a requirement.

•Heavy customer communication via email, some customer phone

•Enter customer requests in CRM tool and follow them through to completion

•Assist in managing open CRM requests to ensure cases and associated tasks remain current and do not go overdue

•Respond back to customers on follow up communications related to non-strategic matters as instructed by team

•Follow up with customers on requirements to fulfill requests initiated by internal departments

•Process customer driven driver/vehicle data changes

•Utilize excel daily, very basic, enter and update information

•Support the account managers

Additional Skills & Qualifications:

MUST HAVE:

-At least 1 year of customer service office experience

-Data entry and customer service experience

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Recruiter: Alexis Lowenbein

Phone: +13126013560

Email: alowenbein@astoncarter.com

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