Sr. IT Support Specialist
Posting ID: JP-002530351
• Great customer service and communications including Executive support • IT End user compute troubleshooting (Windows/MAC, PC Hardware, Audio Video/ Conference rooms/ Printers/ Smartphones + Telephony/Networking • Operational Discipline : Follow Processes , working knowledge of Service Now for Incident/Request and Asset Management would be a plus • Highly motivated , self-reliant and great team player. Some of these roles will have a remote Centene manager. • These are all full time onsite critical worker roles during Covid.
servicenow, Windows, Hardware/Software, customer service oriented, sccm, troubleshooting, desktop, technical support, office 365
Top Skills Details:
servicenow,Windows,Hardware/Software,customer service oriented
Additional Skills & Qualifications:
- This is an onsite role supporting local and remote employees - Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance - SME for areas deemed critical by the Regional Manager, provides technical guidance to all parties. - Troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required - Remotely Troubleshoot incidents using technical and investigative procedures to provide a resolution for end users - Evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint - Follow up on outstanding incidents/requests to provide better customer satisfaction - Provide walk-thru customer first service, interact with our end user base - Collaborates with others to solve problems and actively incorporates input from various sources; has experience escalating to teams outside of Tech Support Services - Complete ticket logging/classification/categorization correctly and efficiently - Train users and communicate on how to use technology equipment and provide process documentation providing the best customer service - Maintain appropriate stockroom level by adhering to procurement and asset inventory process - Act as escalation point for any IT related issues - Demonstrate strong IT trouble shooting and technical skills related to end user computing (PCs, MACs, Smartphones, Windows, Microsoft apps etc.) and networking - Strong Customer Service, collaboration and communication skills - Technical Knowledge of Audio Visual and Conference technology a big plus - Working knowledge of Service Management (ITIL) and use of Service Now - Disciplined approach to following operational processes
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Jean Chambers
Phone: (410) 579-3072