2nd Shift Healthcare Call Center (Bilingual)

What you'll be doing...

• Handles calls received on the institution's main telephone number, determines which department or individual would be best suited to handle the caller's needs, and routes the caller to that department or individual.
• Handles emergency calls and code pages received from within the institution and notifies the appropriate parties according to established procedures.
• Handles internal calls for assistance, determines the caller's needs, and provides the needed information / service or routes the caller to the appropriate department or individual.
• Handles internal paging for Rush providers.
• Know the functions of the various departments to ensure that callers are routed to the appropriate location.
• Is the first point of contact for most external and internal parties calling the institution ensures that the caller is treated politely and with utmost respect.
• Provides meet-me paging services as required.
• Handles emergency calls and code pages received from within the institution and notifies the appropriate parties according to established procedures.
• Makes changes to the paging and Tele management system databases as appropriate while maintaining their integrity.
• Acts as a backup to the other Telecommunications positions when needed.

What they are looking for?

• 1+ year of call center experience
• 1+ year of healthcare customer service
• Bilingual in Spanish HIGHLY preferred

Hours:

• 2nd shift 3pm -11pm rotating weekend (one weekend then one off) will train on first shift 8am -5pm 3-4 weeks