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Application Support



Posting ID: JP-002112267

Full Time
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The Technical Representative Team Lead role revolves around the general management of direct reports and ensure proper technology operation so that end users can accomplish business tasks. This role includes training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback. The Lead will also be responsible for planning, designing, developing, and implementing efficient business systems in support of core organizational functions. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve business issues in order to maximize the effectiveness of the organization. Individuals may be required to give in-person, hands-on help to users. RESPONSIBILITIES: Knowledge & Experience • Minimum 7 years work experience • Experience in building CI/CD pipelines for application platforms • Strong understanding of information processing and principles, specifically related to Amazon Web Services (Docker, Lambda, Kubernetes, regions) • Knowledge of cloud computing principles, specifically related to Amazon Web Services and Microsoft Azure • Experience troubleshooting technical issues on desktops and servers • Experience working with Agile methodologies, including Scrum and Kanban • Experience working on cross functional teams • Experience working with both on-shore and off-shore vendors • Experience with desktop and server operating systems, including MS Windows, Server, and Office products • Familiarity with financial concepts such as banking, mortgages, and capital markets • Extensive knowledge of desktop and server operating systems, including MS Windows, Server, and Office products (may require less depth of knowledge for the BSA, IT Compliance and DPM roles) • Experience with Problem Management or Outage tracker system • Knowledge of SQL/Oracle databases Strategy & Planning • Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes • Promote a culture of collaboration and continuous improvement • Work with business team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues • Analyze user requirements and, based on findings, design functional specifications • Ensure that applications meet business requirements and systems goals • Coordinate planning relevant project, enhancement and maintenance activities • Stay current on technology changes applicable to your domain and how to apply them to Bank initiatives • Present related subject material to teams, stakeholders and leadership • Promote and evangelize IT Principles and excels in critical thinking Acquisition & Deployment • Review, research and make decisions on products, services, protocols, and standards in support of procurement and/or development efforts • Coordinate software improvements and upgrades with team and stakeholders • Liaise with vendors for the procurement of new systems technologies and services • Coordinate and facilitate consultation with stakeholders to define business and systems requirements for new technology implementations • Conduct research and make recommendations on products, services, protocols, and standards in support of procurement and development efforts • Work with team to accurately forecast timing and efforts of work • Oversee documenting the company’s existing systems architecture and technology portfolio; make recommendation for improvements and/or alternatives Operational Management • Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities • Empower employees to take responsibility for their jobs and goals. • Lead employees to meet the organization’s expectations for productivity, quality, continuous improvement, and goal accomplishment. • Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off. • Meet or exceed established SLOs • Complete all tasks with a focus on quality and customer service • Collaborate with different areas of IT and the business to provide solutions for the Bank • Coordinate development of test plans to check applications, infrastructure and systems technical performance • Comply with all assigned administrative and operational tasks • Build rapport and elicit problem details from customers. • Interface with Bank business personnel in order to gather user requirements • Develop, document, communicate, and enforce a policy for standardizing systems and software as necessary • Adhere to established policies, standards and procedures for ensuring the security and integrity of the Bank systems and data (may require less depth of knowledge for the BSA, IT Compliance and DPM roles) • Promote agreed best practice techniques and continuous improvement • Provide input on estimation of time and effort required to deliver project and initiative outcomes. • Other duties as required Team Leadership •Demonstrates leadership and professionalism both internally and externally • Strong written and oral communication skills • Strong interpersonal skills • Strong documentation skills • Strong negotiating skills • Ability to present ideas in business-friendly and user-friendly language. • Exceptionally self-motivated and directed • Keen attention to detail • Superior analytical, evaluative, critical thinking and problem-solving abilities • Exceptional customer service orientation • Ability to motivate in a team-oriented, collaborative environment • Demonstrate and evangelize core IT principles • Committed to fostering a diverse and inclusive environment • Collaborate across teams to help make effective decisions • Foster environment where teammates have an equal opportunity to contribute ideas and approaches • Comfortable giving and receiving feedback on a regular basis • Consistently demonstrates a positive and upbeat attitude, friendly and approachable • Organize workflow and ensure that employees understand their duties or delegated tasks Communication & Collaboration • Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes • Ensure written and verbal communication is clear and concise • Can cohesively work in a team • Can manage conflict and constructively resolve issues • Can adapt to change and rally personnel around change • Presents related subject material to teams, stakeholders and leadership • Responsible for coordination with multiple parties and departments, which may include vendors and offshore staff


aws, cloud, application support, outage management, outage support, sql database, linux

Top Skills Details:

1. Managing Outages/Problem Management 2. Hands-on cloud experience AWS 3. Hands-on experience with automation 4. Hands-on experience with SQL/Oracle database; worked in environments that talked to SQL database 5. Experience working with a scheduling tool (they use Control-M) 6. Linux experience needed

Additional Skills & Qualifications:

Formal Education • College diploma or university degree or 7 years equivalent work experience • Certifications in multiple technologies preferred

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jack Smith


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