L Switchboard Operator (2nd Shift 3p-11p)

Description:

Handles calls received on the institution's main telephone number, determines which department or individual would be best suited to handle the caller's needs, and routes the caller to that department or individual.

Handles emergency calls and code pages received from within the institution and notifies the appropriate parties according to established procedures.

Handles internal calls for assistance, determines the caller's needs, and provides the needed information / service or routes the caller to the appropriate department or individual.

Handles internal paging for Rush providers.

Know the functions of the various departments to ensure that callers are routed to the appropriate location.

Is the first point of contact for most external and internal parties calling the institution ensures that the caller is treated politely and with utmost respect.

Provides meet-me paging services as required.

Handles emergency calls and code pages received from within the institution and notifies the appropriate parties according to established procedures.

Makes changes to the paging and Tele management system databases as appropriate while maintaining their integrity.

Acts as a backup to the other Telecommunications positions when needed.

Handles all bilingual calls with one other spanish speaking rep

Qualifications:

• 2+ Years of Call Center experience
• Previous experience working 3:00pm-11:00pm
• Bilingual in Spanish is a huge plus