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Director of Engineering, Integration Services - NAIC2

World Wide Technology

Posted Tuesday, December 27, 2022

Posting ID: 5000910654006

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Edwardsville, Illinois
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Why WWT?
Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and
nurture future innovation. From our world-class culture, to our generous benefits, to developing
cutting-edge technology solutions, WWT constantly works towards its mission of creating a
profitable growth company that is a great place to work. We encourage our employees to
embrace collaboration, get creative and think outside the box when delivering some of the most
advanced technology solutions for our customers.
Founded in 1990 in St. Louis, Missouri, WWT is a global systems integrator and supply chain
solutions provider that employs over 7,000 people and operates more than 3.4 million square
feet of state-of-the-art warehousing, distribution, and lab integration space strategically located
throughout the U.S. We have an inclusive culture and believe our core values are the key to
company and employee success. WWT is proud to announce that it has been named on the
FORTUNE "100 Best Places to Work For®" list for the past ten years.
Want to work with highly motivated individuals that come together to form high-performance
teams? Join WWT today! World Wide Technology, Inc. has an opportunity for a Director of
Engineering, Integration Services, located in Edwardsville, IL.
Why should you join the Integration Technology Center team?
The North American Integration Technology Center delivers services, including Data Center rack
integration, custom cabling, burn-in and testing, configuration and imaging, system and data
center staging, custom crating, packaging, and asset management. WWT's integration services
provided within the North American Integration Centers continue to be a significant growth area
within WWT. They are an important element within WWT's supply chain services value
proposition. Our customers use our technology centers to stage their entire data center
technology infrastructure during facility upgrades for; racking and stacking components from
multiple manufacturers into ready-to-deploy systems and configuring thousands of network,
collaboration, security, and end-user devices. Pre-deployment services offered through our
Integration Centers decrease field engineering work, speed time to operational readiness, and
reduce deployment costs.
Job Summary
As the Director of Engineering, you are responsible for developing the vision and strategy
required to lead a world-class high-performance team of Infrastructure and Software Engineers.
You and your team will collaborate on exciting infrastructure-driven projects for Fortune 500
customers across all verticals. Additionally, you will be responsible for developing a culture of
continuous improvement and planning driven through KPIs, capacity planning, training, and
process improvement. As a successful leader, you will provide ongoing Thought Leadership,
mentorship, and guidance to your managers and engineers as they execute their assigned
Job Responsibilities
  • Promote World Wide Technology Core Values and Corporate Goals
  • Lead a team of approximately 85 Engineering resources responsible for:
  • Software Engineering and Automation Services
  • Creation and refinement of Standard Operating Procedures
  • Advanced Infrastructure and OS Support
  • Internal and External customer design-build engineering
  • Delivering Operational Excellence through:
  • Strong continuous improvement initiatives
  • Effective processes, improved workflow design, and Lean initiatives
  • KPI management and improvements
  • Strategically resolve complex or unusual problems escalated to this level; guide teams
    across multiple disciplines to implement effective resolutions
  • Develop and maintain the ongoing collaborative relationship with the Sales Engineering,
    Material Operations, Logistics, Professional Services, and Program Management teams
  • Create and organize standardization across all programs and integration operations
  • Drive consistent product quality through the following:
  • Standardized manufacturing processes, including workmanship and quality
  • A rigorous approach to process discipline, trend analysis, and root cause corrective
  • Adherence to industry best practices regarding infrastructure design, automation services,
    and low-voltage cabling
  • Play a lead role in conjunction with business stakeholders and other operations leaders to
    establish our engineering development roadmap
  • Responsible for developing a succession plan to ensure business and personnel success.
  • Develops personnel by educating, inspiring, and leading by example
  • Continue building a strong culture of high-quality engineering practices, continuous
    learning, and interdepartmental alignment
  • Minimum of seven years of management experience leading IT Infrastructure and
    Engineering Teams
  • Strong experience managing technical projects and infrastructure design-build solutions in a
    variable work environment
  • Proficiency in providing customer service, including senior-level customer and
    interdepartmental interactions
  • KPI and Metric development and attainment
  • Proficiency in understanding and managing technical and engineering resources
  • Experience and knowledge with Software Automation/Engineering, IT Infrastructure, Low
    Voltage cabling, SOP development, and Data Center Environments
  • Experience managing multiple concurrent projects
  • Experience in Lean/Six Sigma manufacturing operations
  • Excellent leadership, communication, and administrative skills
  • High level of problem-resolution ability and visionary management skills
  • Proficient in the use of Office Tools
  • The ideal candidate is an innovative, passionate technologist who strives in an environment of
    continuous growth and development. Someone who has a passion for people leadership and
    developing high-performance teams.
  • The job will require a leader to divide their time between growing their team, understanding
    their stakeholders, aligning interdepartmental goals, and providing technical oversight and
    direction for the team.
  • The ideal candidate will be comfortable working with senior
    management across infrastructure, development, and supply chain organizations and is not
    afraid of driving broader organizational change.
Working Conditions
  • Hybrid onsite/remote work environment.
  • In addition, WWT Global Supply Chain Operations ensures a work environment of humility,
    passion, emotional intelligence, and flexibility. All employees are expected to help foster this
    work experience in the following ways:
Necessary Skills and Abilities
  • Ability to give and receive Coaching. A central part of living our core values is our safe,
    timely, and direct coaching environment. We require and coach our employees on
    providing constructive and critical coaching to their peers, reports, and leadership. This can
    take on many forms; written, verbal, in a group setting, and one-on-one, and can involve
    topics ranging from job performance and leadership effectiveness to root cause analysis,
    communication, and integrity. While not always comfortable, we see the ability to give and
    receive coaching in a safe environment as a job requirement common across all practices
    and roles and a vital aspect of our culture and continuous improvement.
  • Possesses a high level of Integrity. Acts ethically and is above reproach. Builds trust
    through honesty, reliability, and authenticity. Possesses a strong concern for the needs
    of their colleagues. Takes tough principled stands even if they are unpopular. Meets
    commitments and keeps promises.
  • Demonstrates Self-control. Manages their impulsive feelings and distressing emotions
    and operates without any personal agenda. Stays composed, positive and unflappable even
    in trying moments. Thinks clearly and stays composed and focused under pressure.
  • Must be Flexible. Smoothly handles multiple demands, shifting priorities, and rapid
    change. Can work collaboratively to get things done. Proactively seeks the advice and
    suggestions of peers, subordinates, and superiors. Adapts strategies and tactics to fit fluid
    circumstances. Is flexible in how they see events.
  • Is Optimistic. Demonstrates a positive mental attitude. Persists in seeking goals despite
    obstacles and setbacks. Operates from a hope of success rather than a fear of failure. Sees
    setbacks as due to manageable circumstances rather than a personal flaw.
  • Continuously Develops Others. Committed to the continuous process of education and
    development of self and colleagues. Acknowledges people's strengths and
    accomplishments. Offers valuable feedback and helps to identify others' needs for future
    growth and improvement. Mentors and gives timely coaching that fosters an individual's
  • Able to Intuitively Understand the way people think and work. Understands the forces
    that shape the views and actions of clients, customers, or competitors. Accurately reads an
    organizational and external reality.
  • Models Leadership qualities. Articulates and arouses enthusiasm for a shared vision
    and mission. Leads by example.
  • Is a catalyst for Change. Recognizes the need for change and removes
    barriers. Challenges the status quo to acknowledge the need for change. Champions the
    change and enlists others in its pursuit.
  • Fosters Excellence in Communication. Is effective in give-and-take, registering
    emotional cues in attuning their message. Deals with complex issues
    straightforwardly. Listens well; seeks mutual understanding and welcomes the sharing of
    information fully. Fosters open communication and stays receptive to bad news as well as
Direct reports
This role has 3 Direct Reports.

Job Number: #22-2407

Posting Locations:

Edwardsville, Illinois

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072


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