Description:

-Answering 40-50 calls . Provide customer service and troubleshooting products with end user.

-Answering customer question via online chat feature

-Uses critical thinking skills to assess and offer solutions (problem solving); improving processes to enhance efficiencies and the customer experience

-Adheres to all HIPAA compliance by appropriately collecting and maintaining customer records

-Builds trust and sustains business relationships with both internal and external customers

-Professionally delivers quality calls

-Follows all procedures while processing transactions to ensure consistency, accuracy and quality of calls

-Takes prompt action to accomplish objectives and acts on opportunities

-Complies with all federal, state, and local laws and regulations

-Follows all Company rules and regulations, including health and safety rules

-Need to be fully vaccinated against COVID-19

Skills:

customer service, customer support, call center, ERP, SAP, phone etiquette, phone system, typing, insurance, order entry, order processing

Top Skills Details:

customer service, customer support, call center

Additional Skills & Qualifications:

Must Have:

-HS Diploma

-1 year CS experience (could be office or retail)

-Basic computer skills

-Need to be fully vaccinated against COVID-19

Nice to Have:

-ERP experience (SAP)

-Call Center or CSR experience

-college education

-familiar with product line (breast pumps)

Soft skills:

-empathy, sympathy

-comfortable having conversations about products

-patient

-Phone Voice

-good listener

-Quick learner

-Verbal and written communication skills

-Team player

-ability to multi-task (using multiple computer programs at once)

-Attendance/reliability

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.