Customer Service Representative

Customer Service Opportunity in Machesney Park, IL

Manufacturing Industry Experienced HIGHLY preferred

Monday - Friday, 8:00 AM - 5:00 PM

Description:

A fast-paced position where you are an advocate of premier customer service through professional daily communication with external and internal customer in order to solve their challenges.

Responsibilities:

The employee will perform these functions while maintaining a high standard of quality and quantity. The duties will include but not be limited to the following:

❖ Timely response to all customer inquiries.

❖ Must continuously maintain the highest degree of customer service throughput, quality, waste reduction and people productivity.

❖ Assist customers with orders, expediting, questions, and requests for pricing.

❖ Maintain current pricing information.

Qualifications: Education/Training/Experience

❖ Must demonstrate effective verbal and written communication skills.

❖ Professional telephone and organization skills

❖ Able to become proficient in MSSV.

❖ PC literate (MS Office; Proficient in Excel)

❖ Ability to work effectively with others and be a participative team player.

Skills:

Customer service

Sales support

Order entry

Data entry

Inbound call

Microsoft office

Email

CRM system

Microsoft

Customer support

Administrative support

Additional Skills & Qualifications:

Must Haves:

-HS Diploma/GED

-2 years proficient customer service skills in a professional office setting, (preferred manufacturing CSR)

- Microsoft Office, Excel Experience

- Problem Solving Skills

Nice Haves:

- ERP and CRM experience even better with Oracle

-Understanding of manufacturing concepts, technical documentation and engineering drawings.

Soft Skills:

- Detail Oriented

- Possess strong verbal and written and communication skills

- Possess high creative reasoning and attention to detail abilities.

-Strong follow up skills

- Self Driven

- Team Player

- Ability to be a self-starter and work independently without direct supervision

- Possess strong problem solving and organizational skills

Experience Level:

Intermediate Level