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Customer Service Representative

Aston Carter

Posted Wednesday, July 12, 2023

Posting ID: JP-003900271

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Machesney Park, IL
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A fast-paced position where you are an advocate of premier customer service through professional daily communication with external and internal customer in order to solve their challenges.


The employee will perform these functions while maintaining a high standard of quality and quantity. The duties will include but not be limited to the following:

❖ Timely response to all customer inquiries.

❖ Must continuously maintain the highest degree of customer service throughput, quality, waste reduction and people productivity.

❖ Assist customers with orders, expediting, questions, and requests for pricing.

❖ Maintain current pricing information.

Qualifications: Education/Training/Experience

❖ Must demonstrate effective verbal and written communication skills.

❖ Professional telephone and organization skills

❖ Able to become proficient in MSSV.

❖ PC literate (MS Office; Proficient in Excel)

❖ Ability to work effectively with others and be a participative team player.


Monday-Friday 8am-5pm

Additional Skills & Qualifications:

-HS Diploma/GED

-2 years proficient customer service skills in a professional office setting, (preferred manufacturing CSR)

- Microsoft Office, Excel Experience

- Problem Solving Skills

Nice Haves:

- ERP and CRM experience even better with Oracle

-Understanding of manufacturing concepts, technical documentation and engineering drawings.

Soft Skills:

- Detail Oriented

- Possess strong verbal and written and communication skills

- Possess high creative reasoning and attention to detail abilities.

-Strong follow up skills

- Self Driven

- Team Player

- Ability to be a self-starter and work independently without direct supervision

- Possess strong problem solving and organizational skills

Contact Information

Recruiter: Abigale Buckland

Phone: +13126012579


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Tag icon for On-SiteOn-Site
administrative support
crm system
customer service oriented
customer service
customer support
data entry
inbound call
microsoft office
order entry
sales support
computer skills
customer care