REMOTE IT Support Analyst - Help Desk - Powershell - Remote | CareerCircle
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REMOTE IT Support Analyst - Help Desk - Powershell

TEKsystems

02/21/2022

Posting ID: JP-002661968

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Description:

TEKsystems is seeking a Technical Support Representative for a contract opportunity in Peoria, IL that will be 100% REMOTE

Technical Support Representatives in the 24/7Safety Monitoring Center are responsible for providing application and customer support for the Driver Safety System (DSS).

Job Duties include:

- Delivering a positive customer experience on each engagement/touchpoint

- Resolving Tier 1 issues for applications and services

- Following appropriate escalation processes and customer notification procedures.

- Following standard processes to complete scheduled requests

- Completion of tasks meeting the quality and response metrics set for the role

Typical Day:

This position will be included in on-call rotation for emergency app support needs.

On call may include off shift hours, weekends, and holidays

Skills:

Help Desk, PowerShell, Documentation, Incident Management

Top Skills Details:

Help Desk, PowerShell, Documentation, Incident Management

Additional Skills & Qualifications:

Ability to prioritize tasks with direction from team lead

bilingual experience (French/Spanish/Portuguese) would be a bonus

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072

Email: jchambers@careercircle.com

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