Sales Support Specialist

Essential Job Functions and Responsibilities:

- Responsible for managing customer accounts with objectives to increase customer satisfaction, gross margin, and sales.

- Handles customer requests including quotes, orders, follow-up, and delivery information.

- Solves various customer matters, issues credits, debits, and authorizes return goods.

- Communicates customer requirements to Operations & Engineering.

- Monitors price inventory agreements.

- Supports members of the outside sales team.

- Works well in a team environment to solve customer issues.

- Communicates issues and problems with management in a timely manner.

- Maintains superb attention to detail.

- Maintains detailed documentation to support decisions and ensure continuity of service.

- The volume of orders: ranges from 50-75 larger orders with multiple line items

- Working on the Power Transmission Team – International and Domestic Clients.

Additional Skills & Qualifications:

-2 years of manufacturing sales support or manufacturing customer service

- Product Knowledge

- Microsoft Office Suite

- Order Entry