Job Title: Title Clerk

Responsibilities

• Accurately process automotive titles for lending partners.
• Review and audit loan and title documents using a Queue system to manage tasks.
• Provide excellent customer service through outbound and inbound calls, voicemails, emails, and text messages to obtain missing documentation.
• Learn, understand, and navigate state-specific title laws and requirements for perfecting liens.
• Document details in the system as required by policy and procedures.
• Identify potential fraud or 'red flags' and escalate situations when necessary.

Essential Skills

• Proficiency in MS Office products, including Outlook, Word, Excel, and PowerPoint.
• Minimum of a high school diploma or equivalent.
• 2+ years of experience in automobile loan and title processing.
• Experience processing titles directly.
• Ability to explain title processing in Indiana and other states.
• Experience working in a fast-paced environment with high attention to detail.
• Strong verbal and written communication skills, and effective listening skills.

Additional Skills & Qualifications

• Experience in the automotive industry, auto loans, and title documentation.
• Data entry and clerical skills with proficiency in Excel.
• Administrative and customer service experience.

Work Environment

This position requires working onsite 100% of the time due to the confidential nature of documents and the need to comply with regulations for safeguarding vendor and customer information.