Customer Service Representative

Aston Carter Is Hiring For An Customer Service Representative

Description:

Contractors will be taking Inbound calls from Members. They will be on the phones most of the day. They will document calls into the system as they happen. Calls would include:

Members:

-Assisting by looking up what their insurance may or may not cover

-Issues with billing, requests for a new card

-If specific products will be covered by their insurance

-Updating address's in the system

-Locating doctors in the network for them

Once candidates master Inbound calls, they could move to take Outbound calls which include:

-Members call in and complete health screens.

-Set up profiles for candidates

-Assign serious issues to case managers

Skills:

Customer Service, call center, medical terminology, insurance

Top Skills Details:

Customer Service, call center

Additional Skills & Qualifications:

Nice to have:

1. Healthcare experience

2. Bilingual in Burmese or Spanish - will receive a $1 increase in pay if they pass the bilingual assessment

Experience Level:

Entry Level

If interested in this opportunity please apply below!