Customer Service Representative

Aston Carter Is Hiring For An Customer Service Representative

Description:

CSR's will be taking Inbound calls from Members. They will be on the phones most of the day. They will document calls into the system as they happen. Calls would include:

Members:

-Assisting by looking up what their insurance may or may not cover

-Issues with billing, requests for a new card

-If specific products will be covered by their insurance

-Updating address's in the system

-Locating doctors in the network for them

Once candidates master Inbound calls, they could move to take Outbound calls which include:

-Members call in and complete health screens.

-Set up profiles for candidates

-Assign serious issues to case managers

Skills:

Customer Service, call center, medical terminology, insurance

Nice to have:

1. Healthcare experience

2. Bilingual in Burmese or Spanish - will receive a $1 increase in pay if they pass the bilingual assessment