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Customer Service Representative

Aston Carter

Posted Friday, June 30, 2023

Posting ID: JP-003878771

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Indianapolis, IN
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Aston Carter Is Hiring For An Customer Service Representative


CSR's will be taking Inbound calls from Members. They will be on the phones most of the day. They will document calls into the system as they happen. Calls would include:


-Assisting by looking up what their insurance may or may not cover

-Issues with billing, requests for a new card

-If specific products will be covered by their insurance

-Updating address's in the system

-Locating doctors in the network for them

Once candidates master Inbound calls, they could move to take Outbound calls which include:

-Members call in and complete health screens.

-Set up profiles for candidates

-Assign serious issues to case managers


Customer Service, call center, medical terminology, insurance

Nice to have:

1. Healthcare experience

2. Bilingual in Burmese or Spanish - will receive a $1 increase in pay if they pass the bilingual assessment

Contact Information


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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customer service
medical terminology