Internet Service Provider Support Technician - Cedar Rapids, Iowa | CareerCircle
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Internet Service Provider Support Technician

TEKsystems

02/22/2022

Posting ID: JP-002663111

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Cedar Rapids, Iowa
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Our client is looking for ISP Support Technicians to work in a remote capacity. This will be a four month contract-to-hire opportunity. Must be able to work at least one weekend day. First and second shift opportunities available.

Job Description

Provide world-class technical support and customer service for their ISP partners within a 24x7x365 environment. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience.

Primary Responsibilities

*Answer inbound technical support phone calls, chats and emails related to the ISP's partners.

*Troubleshoot voice, data, video and connection issues for customers.

*Identify, troubleshoot and assist customers with voice, data, video and connection issues.

*Answer customer service related questions

*Track and record each phone call and provide a detailed description of the call

*Provide backup assistance for other Technical Support Representatives

Experience Level

Entry Level Position

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072

Email: jchambers@careercircle.com

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