Desktop Support Technician - Davenport, Iowa | CareerCircle
Job thumbnail

Desktop Support Technician

TEKsystems

02/23/2022

Posting ID: JP-002666202

×Not Interested
Save Job
Pin drop icon
Davenport, Iowa
Share:Facebook iconTwitter iconLinkedin icon

Desktop Support Technician

Hybrid Schedule, remote & onsite

Davenport, IA

Description:

Responsible for L1/L2 technical support. Will respond to end-user inquiries regarding trouble with networks, platforms, servers, and applications. In addition, you will answer questions via phone self-service requests, and electronic mail, related to the use of supported hardware, software and networking services. Tasks include, but are not limited to, monitoring, tracking and updating day-to-day status on user incidents and requests.

Technical:

  • Windows
  • Ticketing ServiceNow/ CA Service Desk
  • Desktop Imaging
  • Deployment
  • Help Desk Analyst Experience

Functional Responsibilities

  • Provide a single point of contact for end-users to ensure proper computer operation so that the user can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end-user help requests.
  • Create, clone, deploy images onto machines.
  • Work with customers to understand requirements and expectations, respond to questions from users and remotely assist employees and consultants with technology problems in offices and/or remote sites.
  • Manage a queue of requests from multiple sources including phone, voicemail, internet service requests and electronic e-mail.
  • Enter incidents/requests into ticket tracking software.
  • Prioritize problems/requests appropriately
  • Apply problem solving and trouble-shooting techniques to inquiries received from users regarding hardware, software and networking services
  • Learn fundamental operations of commonly used software, hardware and other equipment.
  • Install requested or upgraded software to user PC?s.
  • Assign tickets requiring in-depth analysis to the appropriate Level
  • Follow standard Service Desk operating procedures.

Team Responsibilities:

-Assist in training new employees.

-Proactively support IT and customer support changes and initiatives.

-Manage assigned projects to completion and meet deadlines.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072

Email: jchambers@careercircle.com

Related Courses

Blog