Customer Service Representative

Description:

• Initial primary focus of job is to take incoming phone calls from clients/agents regarding questions for Bond policies.

Examples of calls can include:

• Billing questions
• Walking an agent through our system
• Researching an issue
• Identifying correct type of bond for issuance
• Assisting with document issuance process/questions
• Once candidate is proficient on phones, we will train on processing duties to work on in between calls.
  • This includes any transaction that can be initiated over the lifecycle of a bond: new business, changes, cancellations, reinstatements, etc.