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Hybrid Customer Service Representative

Aston Carter

Posted Monday, July 17, 2023

Posting ID: JP-003908684

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Des Moines, IA
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Conduct outbound calls to enrollees to update case based on return mail.

Track and document all inquiries using the applicable systems.

Conduct outbound calls to enrollees to remind them of their eligibility renewal needing to be completed.

Review spreadsheets to determine if an outbound call is needed for renewal reminder.

Transfer/refer consumers to appropriate entities according to the established guidelines.

Escalate calls or issues to the appropriate designated staff for resolution as needed.

Review cases based on return mail to determine if an outbound call is necessary.

Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Contact Information

Recruiter: Cassie Chubb

Phone: +15156575421


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Tag icon for HybridHybrid
call center
customer service oriented
customer service
customer support
inbound call
microsoft office