Posting ID: JP-002659927
•5 years of system network administration experience
•Experience working on moderately complex and diverse projects.
•Strong knowledge of JHA product(s) supported and strong knowledge of other products.
•Strong technical knowledge in the areas of applications, networks, and security. May require strong knowledge of enterprise applications.
•Able to meet deadlines.
•Strong communication and customer interaction skills. Able to provide outstanding customer service to JHA customers.
•Able to identify and resolve application and service issues.
•Bachelor’s degree preferred.
•Provides highly visible customer support through the performance of on-site or remote installations, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
•Checks out and approves operational quality of system equipment.
•Instructs customers in the operation and maintenance of the system.
•Performs on-site or remote customer work including design, installations, repairs, testing, upgrades and/or maintenance on technical products.
•Identifies customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
•Instructs customers in the operation and maintenance of the system. Resolves customer problems and answers questions.
•Serves as liaison between the company and customers.
•Conveys customer feedback to technical design and engineering staff.
•May provide ongoing application, network and security support including servers, firewalls, routers, active directories, etc.
Windows Server, Cisco router/Switch, client support, windows, iis, application support
Top Skills Details:
Windows Server, Cisco router/Switch, client support
Additional Skills & Qualifications:
Great communication and client services, excellent documentation, ability to work with multiple teams to find and communicate solutions
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Jean Chambers
Phone: (410) 579-3072