Service Desk Technician -Bilingual - Lenexa, Kansas | CareerCircle
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Service Desk Technician -Bilingual

TEKsystems

02/21/2022

Posting ID: JP-002659377

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Lenexa, Kansas
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SEEKING BILINGUAL (SPANISH/ENGLISH) CANDIDATE FOR HELP DESK POSITION

Description:

Performance Contracting is seeking an Service Desk Technician for its Corporate operations based in Lenexa, KS. This individual will be responsible for the following duties:

• Field incoming support requests (phone and tickets)

• Perform Tier 1 support and troubleshooting in test and production environments including onsite and remote support

• Direct support requests to appropriate escalation destinations, ensuring sufficient documentation exists while meeting defined SLA for initial ticket response

• Provide support for Microsoft Office, Mobile Devices, Printers, Windows Operating Systems, business applications, and low to mid-level technical issues leveraging multiple teams for ticket escalation and knowledge transfer when necessary

• Document issues and solutions thoroughly, including steps to recreate and resolve, producing knowledge articles are required

• Anticipate, identify and escalate issues/risks affecting self, the team, the department, or the company

• Communicate in a timely and effective manner, keeping the team informed of status and progress

• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies

• Look for and suggest improvements in efficiencies to reduce costs and be responsible and accountable as an employee owner

They take about 8-10 calls per week in Spanish

100% On Site

Must be available between 7am-6pm and occasional Saturdays (on-call)

Skills:

Help desk, Support, Customer service, Windows 10, Office 365, Microsoft Suite, Troubleshooting, Operating System Software, Android, Mac, active directory

Additional Skills & Qualifications:

• Foundational understanding of Microsoft Office and Windows operating systems

• Foundational understanding of networking protocols and equipment

• Ability to produce written Knowledge Articles

• Basic understanding of server/client relationship

• Basic understanding of Active Directory

• Basic hardware and software troubleshooting ability

• Basic experience supporting and configuring mobile devices

• Oral and written communication skills

• Ability to work in team environment

• Ability to learn new job skills by engaging in the technical aspects of the job and applying new skills as they are taught

• Customer service skills

• Critical thinking and problem-solving skills

• Ability to multitask

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072

Email: jchambers@careercircle.com

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