Customer Service Representative

Description:

Looking for Full-Time Customer Service Representatives to join the National Accounts facilities team in Olathe, KS. Excellent entry level opportunity with a growing organization! CSR will be responsible for handling incoming calls and ticket orders from residential customers regarding their garage door, locks, and other products/services.

Position Overview:

Triage incoming calls from customers that require service/sales. Work with customer to understand their need and work to schedule the appropriate service.

Promote all products, services, and quote accurate pricing when appropriate.

Gather information from customer to ensure the accuracy for our technicians.

Enter detailed information in the service ticket to allow the dispatcher to match the best qualified technician to the customer's need

Skills & Qualifications:

High school diploma or GED required

2+ years of customer service or office experience

Experience in retail or restaurant industry a plus

Must be able to work in a fast paced environment

Experience Level:

Entry Level