Customer Solutions Specialist

Entry Level opportunity for a Logistics Company

Description:

Customer Service Rep will be handling inbound and outbound calls for shipping customers, helping scheduled pick-ups so that shipments can be delivered properly to the final destination.

Receives and processes routine customer orders, inquiries, and/or complaints.

II. ESSENTIAL DUTIES AND RESPONSIBILITIES –

1. Records and processes orders and inquiries received by mail, telephone, and through personal customer contact.

2. Provides pricing, availability and schedule information within established guidelines.

3. Suggests alternative products or services to meet customer needs.

4. Checks and approves credit within established limitations, and confirms orders.

5. Obtains resolutions of routine customer complaints and issues.

6. Serves as communication link between customers and sales staff to assure responsiveness.

7. Tracks order activity, and alerts appropriate staff of any potential delivery problems.

Skills & Qualifications:

2+ years of customer service experience

Has worked in a remote/work from home environment

High School Diploma or equivalent.

Knowledge and experience in PC and Mainframe applications.

Work Schedule:

Monday - Friday 8:00 am - 5:00 pm