Field Services Technician-Madisonville
Posting ID: JP-002663216
Our Client is seeking a Field Services Technician to support end users working in offices in Madisonville, KY and surrounding counties.
Enterprise environment- 37,000 machines across the state of Kentucky are supported. 176 total field services technicians across (1 technician to 225-250 users). There are 3 other Technicians on this team. The radius of travel is 45 minutes from Madisonville.
DAILY/WEEKLY JOB DUTIES:
- 60% remote (phone) support, 40% desktop and network systems support
- Technician will receive a ticket through the ticketing system for this local area, which was placed at the call center and then routed to the specific district
- They will then accept the ticket and reach out to the end user with the issue, resolving it remotely if possible and then going to the desk side if needed
- Work directly with end users to provide desktop support services, troubleshoot Internet Explorer & Exchange issues, password resets, scanning and/or printing support and LAN connectivity.
- Hardware support (DELL desktops & laptops, SurfacePro3 & DELL tablets)
- Software support (homegrown applications)
- Some server support (this person would be the "hands" for the server team in Frankfort, while they tell them what to do over the phone)
- Knowledge of permissions
- Install desktops when needed
- Deployment and support of upgrades
Candidates will have experience and knowledge of Microsoft Windows networks, workstation security, anti-virus programs such as McAfee, disk imaging tools such as Ghost, and web browsers and be able to provide basic local troubleshooting to servers, switches, cabling and enterprise software applications.
helpdesk, desktop, hardware, software, troubleshoot, network, windows, outlook, exchange, o365, internet explorer, server, win10, Desktop, Technical support, Customer service, Windows 10, Support, Troubleshooting, Active directory, Help desk, Hardware, Deployment, Imaging, Office 365, Service desk, Hardware support, Application support, Pc troubleshooting, A+, Ticketing system, Outlook, Sccm, Printers, Mac, Servicenow, Customer service and support software, Deployments, Mobile, Cabling, Apple os
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Jean Chambers
Phone: (410) 579-3072